Return & Refund Policy

Return Eligibility

At KMENA, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete order, you may request a return or replacement subject to the conditions below.

To be eligible for a return:

  • The request must be submitted within 7 days from the delivery date.

  • The product must be unused, unopened, and in its original packaging.

  • Products must be returned with all original labels, seals, accessories, and invoices.

  • Any item showing signs of use, tampering, or damage caused after delivery may not be accepted.

Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned or refunded unless received damaged or incorrect:

  • Opened healthcare or cosmetic products

  • Products with broken seals

  • Temperature-sensitive products

  • Clearance or promotional items

  • Gift cards or vouchers

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery and provide:

  • Order number

  • Photos of the item received

  • Photos of the packaging and shipping label

Once verified, KMENA may offer:

  • A replacement product

  • Store credit

  • A refund to the original payment method (where applicable)

Return Process

To initiate a return request, customers may contact KMENA customer support through:

  • Email: [Insert Email]

  • Phone/WhatsApp: [Insert Number]

Our team will review the request and provide return instructions if approved.

Products should not be returned without prior authorization from KMENA.

Refunds

Approved refunds will be processed within 7–14 business days after the returned item has been received and inspected.

Refund timelines may vary depending on:

  • Payment provider

  • Bank processing times

  • Country regulations

Shipping and delivery fees are generally non-refundable unless the return is due to an error from KMENA.

Delivery & Logistics

KMENA works with trusted logistics and delivery partners, including SESMA, to ensure timely and secure deliveries across the UAE, Saudi Arabia, Kuwait, and the MENA region.

Delivery timelines may vary depending on:

  • Customer location

  • Customs clearance

  • Public holidays

  • Weather or operational conditions

KMENA is not responsible for delays caused by courier companies, customs authorities, or circumstances beyond reasonable control.

Order Cancellation

Orders may only be canceled before shipment confirmation.

Once an order has been dispatched, cancellation may no longer be possible and the standard return process will apply.

Contact Us

For any return, refund, or delivery inquiries, please contact:

KMENA Customer Support
 Email: support@bailleularabia.com
 Phone: +971558035577
 Website: https://bailleularabia.com/